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Q: In what language are the data and documentation provided?

The dataset is provided in English, which is the primary business language in South Africa.
All administrative names, such as Provinces (e.g., "WESTERN CAPE") and Areas (e.g., "JOHANNESBURG"), are listed in their official English spellings.

Q: What is the difference between 'box_code' and 'str_code'?

This is the most critical aspect of the South African postal system. A single suburb often has two distinct codes:
· str_code: Used for physical, door-to-door delivery to a street address.
· box_code: Used for mail sent to a Post Office Box (P.O. Box) or Private Bag.
Example: In "ABBOTSFORD" (East London), the Box Code is 5210, while the Street Code is 5241. You must choose the correct column based on whether you are validating a physical address or a P.O. Box.

Q: Why are some fields empty in the 'box_code' or 'str_code' columns?

Not all suburbs support both delivery methods.
· If str_code is empty, that area may rely entirely on P.O. Box collection (common in rural areas or small towns).
· If box_code is empty, there may be no P.O. Box facilities assigned specifically to that suburb name.

Q: What is the difference between 'area' and 'suburb'?

The dataset follows a specific hierarchy:
· Area: The main city, town, or postal region (e.g., "BENONI", "JOHANNESBURG").
· Suburb: The specific neighborhood or district within that area (e.g., "ACTONVILLE", "AALWYNFLEUR"). Postal codes are assigned at this specific Suburb level.

Q: What is the format of the postal code?

South Africa uses a 4-digit numeric postal code (e.g., 6670, 2192).
This applies to both Box Codes and Street Codes.

Q: What file formats are included in the delivery?

The package includes CSV, Excel (.xlsx), and TXT formats. All files are encoded in UTF-8.

Q: Is this a one-time purchase or a subscription?

This is a one-time purchase. The license grants perpetual use for personal and internal business purposes.

Q: What is the refund policy?

Due to the digital nature of the product, all sales are final and non-refundable. We strongly recommend downloading the Free Sample before purchasing.

For any further inquiries, please reach out to us via our contact form.